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Have a question about our tea gift boxes?

We're here to help. Reach out with any questions about our curated sets, shipping, or custom orders for your special occasion.

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Tell us what's on your mind. We'll respond as soon as we can.

Common Questions

How long does shipping take to Cairo?

We deliver throughout Cairo, Egypt within 3–5 business days. You'll receive a tracking number once your tea gift box ships. Orders placed on weekends are processed the following Monday.

What's your return and exchange policy?

If your gift box arrives damaged or isn't what you expected, contact us within 7 days. We'll arrange a replacement or refund. Items must be unopened for exchanges.

What payment methods do you accept?

We accept bank transfers, credit cards, and cash on delivery in Cairo. All transactions are secure. Choose your preferred method at checkout.

Can I customize a tea gift box for a specific occasion?

Absolutely. We offer custom tea sets for weddings, anniversaries, and corporate gifts. Contact us with your ideas, and we'll create something special tailored to your needs.

What if my gift box arrives with a damaged mug or card?

We pack carefully, but accidents happen. Email us a photo within 48 hours of delivery, and we'll send a replacement item immediately at no cost.

Do you ship outside Cairo?

Yes, we deliver across Egypt. Shipping times and costs vary by location. Enter your address at checkout or contact us for a quote.